Refund policy

At Oxido, we strive to ensure that you love our products. However, if you are not completely satisfied with your purchase, we’re here to help. Please review our refund and cancellation policy below.

Order Cancellation

  • Orders can be cancelled within 48 hours of placement, provided they have not been shipped.
  • Once an order has been processed and shipped, it cannot be cancelled.
  • To request a cancellation, please contact our customer service team at email - info@oxido.co.in

Returns & Refunds

Due to the nature of cosmetic and personal care products, we do not accept returns once the product has been opened or used. However, we do offer refunds or replacements in the following cases:

  • Damaged or Defective Products: If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery with photographic/ videographic evidence.
  • Missing Items: If your order arrives incomplete, please reach out to us for assistance.
  • To request a refund or replacement, please contact our customer service team at email - info@oxido.co.in

 

Eligibility for Return or Refunds

  • Return or Refund requests must be made within 48 hours of receiving the order.
  • The item must be unused, in its original packaging, and accompanied by proof of purchase.
  • Upon receiving the returned product, our team will inspect it and verify the claim.
  • If the return is approved, a refund or replacement will be processed. However, if the product does not meet the return criteria, it will be sent back to you.
  • For online payments, the refund will be credited to the original payment method (debit/credit card, bank, wallet, etc.) within 7-14 business working days of approval.
  • For COD orders, the refund will be transferred to your bank account within 7-14 business working days of your refund request.
  • Shipping charges are non-refundable unless the return is due to our error.

 

 

Exchanges

We do not offer exchanges at this time. If you received a defective or incorrect item, we will replace it at no additional cost.

How to Initiate a Refund or Return

To initiate a refund or return, please contact our support team at email - info@oxido.co.in with the following details:

  • Order number
  • Product details
  • Reason for return/refund
  • Supporting photos/videos

Non-Refundable Items

  • Used or opened products
  • Original packaging missing
  • Serial number has been tampered
  • Items purchased during promotional or sale events (unless defective or damaged)

 

For further assistance, please reach out to our customer care team We are happy to help!


📧 Email: info@oxido.co.in
📞 Phone: +91 9699149596

We value your trust and strive to ensure a hassle-free shopping experience.